Cancellation Policy

For a full refund, cancel at least 24 hours in advance of the start date of the experience. This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

If you’d like to change your plans, our customer service team is available 24/7. Whether you’re on a trip right now, you’re planning one in the near or distant future, or you need to cancel a booking, we are here to help.

ATW uses three different cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one is applicable to your chosen experience prior to confirming your booking.   This information can be found on every experience we offer under the Cancellation Policy section.   If you have an existing booking, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket.

Standard - Most experiences carry our standard policy.  You can cancel bookings for these up to 24 hours in advance of the experience, based on the experience's local time.  You can cancel your booking by following the instructions found here.

All Sales are Final - These experiences cannot be changed or canceled for any reason.

Other non-standard booking types - The specific terms and conditions for these experiences can be found under the Cancellation Policy section.  If a requested cancellation isn't due a full refund, you will not be able to initiate a cancellation.

If you’d like to change your plans, our customer service team is available 24/7. Whether you’re on a trip right now, you’re planning one in the near or distant future, or you need to cancel a booking, we are here to help.